Shipping & Orders
Where do you deliver?
We deliver worldwide, so our products can go with you wherever you are!
What is the estimated delivery time ?
Orders are prepared and shipped within 2 to 3 business days . Delivery times vary depending on your country. An email with a tracking number will be sent to you upon shipment.
What are the delivery rates?
Here are our delivery rates depending on your location:
Belgium - Free delivery for purchases over €59 . Standard delivery: €6.50
France, Luxembourg, Netherlands (NEFRALUX) - Standard delivery: €9.99
Extended Europe (Albania, Germany, Andorra, etc.) - Standard delivery: €15.00
New Zealand - Standard Delivery: €40.00
Rest of the world - Standard delivery: €25.00
Products and ingredients
Do your products contain propolis?
Our products that contain propolis :
- Liquid shampoo
- Liquid soap
- Liquid conditioner
- P'tit Beezou Lip Balm
- Propolis Solid Soap
- Pied Total Balm
- Visage Waouw Face Oil
If you wish to avoid this ingredient, we recommend opting for our other products.
Which products are suitable for pregnant and breastfeeding women?
Pregnant and breastfeeding women can safely use our products without essential oils or propolis:
- Soap Doux (unscented, ultra-gentle)
- Hababy soap (enriched with calendula, ideal for sensitive skin)
- Beeswax Moisturizing Milk (Natural Formula Without Essential Oil)
- Liniment Dément (perfect for sensitive skin and babies)
Other products in our range contain essential oils or propolis, which are not recommended during pregnancy and breastfeeding. Please check the ingredient list or contact us if you have any further questions!
Why is propolis used in your products?
Propolis is a true natural treasure produced by bees, renowned for its exceptional properties. It possesses antibacterial, antifungal, and anti-inflammatory properties, making it ideal for purifying, soothing, and protecting the skin. It's a natural ingredient that also promotes skin regeneration while protecting it from external aggressions. It's natural and effective, perfect for the skin.
Why is beeswax beneficial for my skin?
Beeswax is a precious and natural ingredient with multiple benefits. It moisturizes and softens the skin, while forming a protective barrier against dehydration and external aggressions. Thanks to its anti-inflammatory and healing properties, it helps repair and soothe the skin while deeply nourishing it.
Are your products suitable for children?
Yes, our products are suitable for children, especially those without essential oils.
We recommend Hababy Soap and Liniment for the sensitive skin of toddlers.
Can your soaps be used on the face?
All our solid soaps are suitable for both the face and the body.
Which soaps are best for sensitive skin ?
Our soaps are suitable for both face and body. However, some formulas are gentler and suitable for sensitive skin:
Soap Doux – Our simplest formula, without essential oils, ideal for all skin types. I want it!
Clean & Smooth Propolis Soap – Enriched with propolis, it is particularly suitable for atopic and acne-prone skin. I want it!
Hababy Soap – Made with soothing calendula oil, perfect for all ages and skin types. I want it!
We hope this information helps you choose the soap that's best for you!
Shop & local pickup
Do you have a physical store?
Yes! Our shop is open Wednesdays and Fridays from 1 p.m. to 6 p.m. Our bees work in the soap factory almost every day, but they may go outside to forage on other days of the week. If you would like to come by at a different time, please call us at +32 (0)2 726 76 88 to see if we can accommodate you at your convenience.
For more information, you can visit our contact page here.
What are the payment methods in store?
We accept payments by credit card, eco-checks and cash.
You can also order online and choose to collect in store.
Where can we buy your products?
You can purchase our products directly from our website! And to find out where to find our points of sale, consult our interactive map here: Our resellers.
Sustainability and packaging
Do you offer larger sizes?
Yes! We offer bottles up to 1L made from recycled plastic for certain products.
Can we reuse your packaging?
Yes, our bottles are refillable. You can bring your empty bottles to our store, and we'll refill them at a discounted rate.
Collaboration and personalization
Do you offer customization options for professionals?
Yes, we offer packaging tailored to your business needs. Contact us to discuss!
Visit the corporate gifts page for more information.
Do you offer customization options for individuals?
Yes, we offer customization options for our products ( soaps )! Whether it's for special events like weddings, birthdays or corporate gifts
What is the minimum quantity for a custom order?
We make personalized soaps from a minimum of 50 units.
Other
Are your products tested on animals?
No, our products are not tested on animals.
We prefer to test them on ourselves! 🙂