Delivery & Returns

Shipping Policy

1. Fees

1° Belgium: €6.50/free delivery for all orders over €59
2° European Union: €9
3rd World: €17

If customs duties, local taxes or import duties are payable, these duties are the responsibility of the Buyer and are his/her sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies. It is his/her responsibility to inquire with the competent authorities.

2. Deadlines
The order will be executed within 5 days after order confirmation.
Delivery times are for information purposes only and failure to comply with them will not incur HABEEBEE's liability.

3. Terms and Conditions
The items are shipped from Bpost to the location indicated by the Buyer when placing the order. It is the Buyer's responsibility to provide all the details necessary for the correct delivery of the order.
In the event of delivery to a relay point, the storage and recovery arrangements will be those of the carrier.
The Buyer must check the condition of the packaging of the goods upon delivery and report any damage to HABEEBEE ( hello@habeebee.be ) within 24 hours of receiving the delivery. Any claim made after this period will be rejected and HABEEBEE will be released from any liability.
In the event of an anomaly concerning the package or the Product(s), and after having reported it to HABEEBEE within the period mentioned above,
The Buyer must return it(them) in its(their) original packaging and condition according to the conditions of article 4 "Right of withdrawal" defined below and within fourteen (14) days from receipt of the order. This return must be accompanied by the document to be printed via the Site following the completion of the return form.

Returns 

The Buyer has a period of fourteen (14) clear days to inform HABEEBEE of his/her wish to withdraw. This period runs from the day of receipt of the order. The Buyer, to exercise this right of withdrawal, must within this period inform HABEEBEE of his/her decision to withdraw by mail, by communicating the withdrawal form available HERE to the email address hello@habeebee.be

The Buyer must then return, at his/her own expense, the Product(s) in its/their original packaging, at the latest within fourteen (14) days following the communication of his/her decision to withdraw, to the following address: Chaussée de la Hulpe 330, Watermael-Boitsfort, 1170, Belgium

When the period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

You have the right to try and inspect your purchase to discover its characteristics and check its proper functioning. Just as if you were in a real store, no more, no less. Thus, for reasons of hygiene and health, Products that have been opened or consumed by the Buyer after delivery will not be subject to a right of withdrawal and therefore a refund.

If the above conditions are met, HABEEBEE will reimburse the Buyer for all amounts paid by the Buyer as soon as possible, including delivery costs, with the exception of return costs which remain the responsibility of the Buyer. HABEEBEE reserves the right to defer reimbursement until recovery of the Product(s).

In the context of a transaction with a professional concerning personalized products, the latter cannot exercise the right of withdrawal.